Shipping & Returns
✈ Fast, Safe, and Stress-Free Delivery Across Canada
Shipping Policies
⛟ Live Fish & Aquatic Organisms
72-Hour Freshness Promise: Live orders ship within 72 hours of payment confirmation (Mon-Wed only to avoid weekend delays).
Tracking Included: Expedited shipping via trusted carriers (Canada Post/Purolator).
DOA Protocol:
Contact Us Within 2 Hours of delivery at support@yourfishstore.ca.
Provide Proof: Clear photos/video of unopened bag + deceased livestock.
Resolution: Store credit or replacement (no refunds).
⛟ Non-Live Products (Food, Equipment, etc.)
Processing: Ships in 1–3 business days.
Delivery: Canada-wide via Canada Post/Purolator (tracking provided).
Delays: Contact us if tracking shows no movement after 48 hours.
Returns & Exchanges
✈ Live Fish & Aquatic Life
No Returns: For the safety of our livestock, we cannot accept returns.
DOA Only: Follow the protocol above for store credit/replacement.
✈ Non-Live Products
30-Day Exchange: Unopened, unused items can be exchanged for store credit.
Email returns@yourfishstore.ca with order # and reason.
No refunds.
Customer Responsibilities
Inspect Immediately: Check live orders upon delivery.
Avoid Delays: Ensure someone is available to receive the package.
Proper Acclimation: Follow our free acclimation guide (emailed post-purchase).
Need Help?
Live Fish Emergencies: Call (437)849-4142 (8 AM–8 PM EST).
General Support: Email Finnyfriends.ca@gmail.com (reply in <12 hrs).We’re a small Canadian business – your support keeps our fins swimming! 🐠
